At OzSwords, we focus on delivering your items safely, securely, and as quickly as possible. We proudly ship to customers across the United States and Canada.

1. Shipping Cost and Tax

All prices, shipping fees, and figures listed on our website are in US Dollars (USD). We do not charge any hidden handling fees or membership fees.

Shipping costs are calculated transparently at checkout based on the total weight and dimensions of your order:

  • Standard Items: Shipping typically ranges from $15 to $45 USD depending on total weight.
  • Heavy & Oversized Cargo (Large Swords & Collectible Memorabilia): Heavy or oversized items requiring specialized, secure freight packaging may range up to $500 USD.

You will always see the exact, final shipping cost on the Cart and Checkout pages before completing your purchase, ensuring full transparency.

Free Shipping on Orders Over $1,000 Enjoy complimentary standard shipping on all orders of $1,000 USD or more. This offer automatically applies at checkout when your cart total reaches the qualifying amount. No coupon codes are required.

2. Handling, Transit, & Order Cut-Off Times

To ensure rapid delivery, all orders are dispatched directly from our local US facilities. If an item is temporarily out of stock, we will prioritize restocking your order and ship it via express courier at no additional cost to you

  • Order Cut-off Time: 12:00 AM (Midnight) Eastern Time (USA & Canada)
  • Order Handling Time: 0–1 Business Days (Monday – Friday)
  • Estimated Transit Times:
    • Domestic US Fulfillment (In-Stock Items): 1–2 Business Days (Monday – Sunday) via FedEx or USPS.

3. Change of Address

We cannot change the delivery address once a parcel is in transit. If you need to modify your delivery location, please contact us within 24 hours of placing your order at [email protected].

4. Order Cancellations

If you change your mind before your item has shipped, we gladly accept cancellations at any time before the order has been dispatched. If your order has already been handed over to the courier, please refer to our Return & Refund Policy to initiate a standard return once it arrives.

5. Parcels Damaged In Transit

All shipments are fully trackable and insured. If you notice a parcel is visibly damaged upon arrival, please reject the parcel from the courier if possible and contact our customer service immediately. If the parcel was delivered while you were away, please take clear photos of the damaged packaging and contact us right away so we can process a swift replacement.

6. Contact & Business Information

For questions regarding your delivery, tracking status, or shipping rates, please reach out to our team:

  • Email Support: [email protected]
  • US Customer Support: +1 (507) 698-9306 (Monday – Friday, 9 AM – 5 PM EST)