At ozswords.com, we stand behind the premium quality and structural craftsmanship of our decorative replica swords and collectibles. We want you to shop with absolute peace of mind, knowing that the item you order will arrive exactly as described on our website.

Our Quality Guarantee Every product undergoes a strict physical inspection by our specialized quality control team before it is safely packed and dispatched from our facility. We guarantee that all items will match their design specifications, material descriptions, and intended display functionalities as stated in our product listings.

Secure Transit & Arrival Cover Unlike generic storefronts, we take full legal responsibility for your order while it is in transit. All shipments dispatched via our premier couriers (DHL Express and FedEx) are fully insured by us. You are completely protected against transit damage, loss, or courier mishandling from our doors to your doorstep.

What to Do If Your Item Arrives Damaged: We understand that receiving an item damaged by courier transit can be highly frustrating. If your package arrives with visible damage, our team will handle the entire claim process on your behalf. To receive a free replacement, simply follow these two steps:

  1. Document the Damage: Take clear, high-resolution photographs of the damaged product, the interior packaging materials, and the exterior delivery box highlighting the damage.
  2. Contact Our Team: Send an email to [email protected] within 48 hours of delivery. Please include your full name, order number, and attach your photographs.

Our Resolution Process Once we receive your email, our dedicated customer care team will immediately review the photos and initiate a direct corporate claim with the courier service on our end. You do not need to contact DHL or FedEx yourself. As long as the damage is reported within our 30-day window, we will promptly arrange a brand new, free replacement item to be dispatched to you at no extra cost.

For further details regarding consumer care, cancellations, or exchanges for non-damaged items, please visit our dedicated Refund & Returns Policy page.