Payment & Billing
What payment methods do you accept?
We securely process all transactions through our payment gateway partner, Stripe. We accept all major credit and debit cards:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Apple Pay
- Google Pay
All prices and transactions are displayed and charged strictly in US Dollars (USD, $). We do not accept Cash on Delivery (COD), bank transfers, or paper checks.
How do I know my order went through?
An automated order confirmation email containing your digital receipt, itemized summary, and unique order number is sent immediately to your registered email address upon successful payment authorization. If you do not see it in your inbox, please check your spam/junk folder.
Can I cancel or modify my order?
If you need to cancel or modify your order details (such as your shipping address), please contact our support team immediately at support@ozswords.com.
- Before Dispatch: If your order has not yet been processed by our fulfillment team, we will cancel or modify it for a full refund.
- After Dispatch: Once an order has been picked up by our couriers, it cannot be canceled or modified in transit. However, you may return the package upon arrival in accordance with our 30-Day Return Policy.
Shipping & Delivery
Where do you deliver and how much does shipping cost?
We provide fully tracked shipping services across the United States.
- Shipping Cost: We offer 100% Free Shipping on all orders across the United States, with minimum purchase requirement of $1000 and no hidden checkout handling fees ($0.00 USD).
Which couriers do you use and how long does transit take?
We partner with reliable courier services, including DHL Express and FedEx, to ensure safe and timely delivery of your collectibles.
- Order Handling/Processing Time: 1 to 2 business days (Monday – Friday).
- Transit Time: 1 to 3 business days across the domestic United States.
- Total Estimated Delivery Time: 2 to 5 business days.
Do you deliver to P.O. Boxes or military addresses?
No. Due to courier restrictions and age-verification delivery protocols for bladed collectibles, we cannot ship to P.O. Boxes, automated parcel lockers, or APO/FPO military addresses. A valid physical residential or business street address is required at checkout.
What happens if I am not home when the courier arrives?
Because our catalog includes decorative replicas and age-restricted collectibles, shipments may require an adult signature upon delivery. If you are not home, the courier will leave a delivery attempt notification detailing how to reschedule your delivery or collect your package from a local secure pickup facility.
Business Contact Information
If you have any further questions regarding payments, shipping updates, or product inquiries, please get in touch with our team:
- Business Name: OZSwords
- Support Email: support@ozswords.com
- Customer Support Phone Number: +1 (507) 698-9306
- Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (24/7 assistance available via Live Chat & Email)
- Physical Business Address: 3048 Brighton 13th Street, Brooklyn, New York, 11235, United States