At OZSwords, we focus on delivering your collectibles safely, securely, and as quickly as possible. We ship to customers across the United States and Canada.
1. Shipping Rates & Currency
All prices, shipping fees, and order totals listed on our website are displayed and processed in US Dollars (USD, $). We do not charge any hidden handling fees or unexpected surcharges at checkout.
Shipping rates are calculated transparently during checkout based on the total weight and dimensions of your order:
- Standard Items: Shipping typically ranges from $15.00 to $45.00 USD, depending on weight and destination.
- Heavy & Oversized Items (Large Swords & Memorabilia): Specialized, oversized freight packaging ranges up to $500.00 USD.
- Free Shipping: We offer Free Standard Shipping on all orders totaling $1,000.00 USD or more. This discount applies automatically at checkout without needing a promo code.
2. Processing, Transit & Cut-Off Times
All in-stock orders are dispatched from our local fulfillment facilities.
- Order Cut-Off Time: 12:00 AM (Midnight) EST.
- Order Handling/Processing Time: 0 to 1 business days (Monday – Friday).
- Transit Time: 1 to 2 business days (Monday – Sunday) via FedEx or USPS.
- Total Estimated Delivery Time: 1 to 3 days.
3. Address Modifications
We cannot alter or update a shipping address once a parcel has been handed to the courier. If you need to change your delivery location, please contact us within 24 hours of placing your order at support@ozswords.com.
4. Order Cancellations
You may cancel your order at any time before it has been dispatched from our warehouse for a full refund. If your package has already been handed over to the courier, it cannot be canceled in transit; please refer to our Return & Refund Policy to initiate a return upon receipt.
5. Damaged Shipments & Insurance
All shipments dispatched by OZSwords are fully trackable and insured.
- Visible Transit Damage: If your parcel arrives with clear external damage, please reject the delivery directly with the courier if possible and notify us immediately.
- Delivered Damaged Goods: If a damaged parcel was left at your property, please take clear photos of the damaged packaging and product, then email support@ozswords.com right away so we can process a swift replacement.
Business Contact Information
For questions regarding delivery status, package tracking, or shipping rates, please contact our support team:
- Business Name: OZSwords
- Support Email: support@ozswords.com
- Customer Support Phone Number: +1 (507) 698-9306
- Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (24/7 assistance available via Live Chat & Email)
- Physical Business Address: 3048 Brighton 13th Street, Brooklyn, New York, 11235, United States