At OZSwords, we want you to be completely satisfied with your purchase. We offer a 30-day return policy, allowing you to return eligible items for a refund or exchange.
1. Return Eligibility Window
You have 30 days from the date your package is delivered to request a return or exchange.
- Item Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original, undamaged packaging.
- Proof of Purchase: A valid receipt, order number, or proof of purchase is required to process any return.
2. Return Exceptions & Non-Returnable Items
The following items cannot be returned or refunded:
- Items showing signs of use, wear, modification, or alteration.
- Items missing original packaging or accessories.
- Items returned past the 30-day delivery window.
- Gift cards or downloadable digital content.
3. Damaged, Defective, or Incorrect Items
We take full responsibility for damaged, defective, or incorrect items shipped to you.
Please inspect your order immediately upon delivery. If your item arrives damaged or defective, email us at support@peru-herring-915768.hostingersite.com within 30 days of delivery. We will provide a pre-paid return shipping label and arrange a free replacement or a full refund at no additional cost to you.
4. How to Initiate a Return
- Contact Us: Email our support team at support@peru-herring-915768.hostingersite.com with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number and exact return address instructions.
- Pack Securely: Safely pack the item in its original box and protective packaging to avoid transit damage.
- Label Your Package: Write your provided RMA number clearly on the outside of the return shipping package.
- Ship the Item: Dispatch your return package using a trackable shipping method.
5. Return Shipping Costs & Restocking Fees
- Restocking Fees: We do NOT charge any restocking fees ($0.00 USD).
- Return Shipping Fees (Customer Discretion / Remorse): If you are returning an item due to change of mind or personal preference, you will be responsible for covering the return shipping costs.
- Return Shipping Fees (Damaged, Defective, or Wrong Item): If the return is due to our error or a damaged product, return shipping is 100% free (we provide a pre-paid return label).
6. Refund Processing Time
- Inspection: Once your returned item is delivered to our return center, our team will inspect it within 2 business days to ensure it meets our return criteria.
- Approval & Processing: Upon approval, your refund will be processed back to your original payment method within 5 to 7 business days.
- Posting Time: Please note that financial institutions may take additional processing days to post the credit back to your account balance.
7. Late or Missing Refunds
If you have not received your refund after 7 business days of approval notification:
- Check your bank account or credit card statement again.
- Contact your bank or credit card company, as processing times vary.
- If you have completed these steps and still have not received your refund, please contact us immediately at support@peru-herring-915768.hostingersite.com.
8. Order Exchanges
We accept exchanges within 30 days of delivery for new, unopened items in original packaging. To start an exchange for a different item or style, email support@peru-herring-915768.hostingersite.com and our team will guide you through the return and replacement process.
Business Contact Information
For any questions regarding our return policy, refund status, or order cancellations, please reach out to our team:
- Business Name: OZSwords
- Support Email: support@ozswords.com
- Customer Support Phone Number: +1 (507) 698-9306
- Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (24/7 assistance available via Live Chat & Email)
- Physical Business Address: 3048 Brighton 13th Street, Brooklyn, New York, 11235, United States